Hello and welcome to Bay Care Ltd.   We are pleased and thankful that you have chosen Bay Care Ltd to offer care and support to assist with your daily living. 

Bay Care Ltd has provided domiciliary care and support services to people in their own homes over the past 10 years. 

We are registered with the Care Quality Commission and the activities were carry out are regulated the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.  We are regularly inspected by the CQC, who check what we do, how we do it and rate our services.  At our last CQC inspection in 2018 we were rated as “outstanding”.

We will make every effort to provide you with a service that is of the highest possible quality. Your care support service will be designed to meet your individual preferences and needs and to promote and support your rights, choices, independence and quality of life.  In a nutshell, we will aim to deliver the services that you require and in the way you would like, to support you to continue to live as independently and healthily and as possible.

We have produced this Service User Guide to provide you with information about Bay Care Ltd and how we work, the services that we provide and the ways in which our services are delivered, to meet the Fundamental Standards.  This guide also provides information on what you can expect from us – and some of the things we would expect for you, to make sure that your care support runs as smoothly as possible.

This Service User Guide will hopefully also answer some of the general questions you might have. If you have any particular questions or wish to discuss any aspect of our service in detail please contact a member of our office team and we will be more than happy to help.

Thank you

Kat Green                           Chloe Stark

Director                             Registered Manager